Training & Events – Terms & Conditions

Delegate Booking

Delegate places are subject to availability. FoodChain ID Technical Services Ltd will make all reasonable efforts to ensure that the course and/or event availability and arrangements displayed on the website are correct at the time of purchase.

Booking Confirmation

You will receive an email confirming your booking within two (2) business days of the date the form was submitted.  The confirmation email will be sent to the email address provided on the booking form and will advise of the next steps.

If you do have not received the Booking Confirmation within two (2) business days, please contact training@foodchainid.uk or call (+44) (0) 121 308 9130. It is recommended that you check your email spam or junk-mail filters before contacting us regarding non-receipt of a booking confirmation.

In the event that FoodChain ID Technical Services Ltd are unable to accommodate the number of delegate spaces required, FoodChain ID Technical Services Ltd will confirm this by email within two (2) business days of the date the booking form was submitted.

Making Payment

FoodChain ID Technical Services will send over your invoice within three (3) business days of the date the booking confirmation email was sent. This email will be sent to the email address provided on your booking form. Please note that our Terms of Business require payment within 30 days from the date of Invoice.

Pre-event Email

You will receive an email from FoodChain ID Technical Services five (5) working days before the course start date, which will specify:

Training Course Title | Date | Location & Venue | Start & Expected Finish Time | Special Requirements/Arrangements for the Day

Changes, Cancellations and Refunds

Cancellations and requests to change a confirmed booking must be in writing and emailed to training@foodchainid.uk

Requests to Change a Booking

Changes to the booking will be made at the discretion of FoodChain ID Technical Services Ltd; confirmation of which will be emailed to the address provided at the time of purchase unless otherwise specified. Delegates may transfer their booking to an alternative date or course, subject to availability, providing that the request is made no later than five (5) business days prior to the event taking place and paid any difference in delegate fees.  A service and administration fee of £60 + VAT is chargeable for booking changes.

Cancellations

Cancellations made no later than five (5) business days prior to the event taking place may be refunded at the discretion of FoodChain ID Technical Services Ltd, the refunded amount being 50% of the total fee paid at the time of the booking. Cancellations made within five (5) business days of the event taking place are non‐refundable.

FoodChain ID Technical Services Ltd reserves the right to make changes to its events and training schedule as necessary and without notice.

In the event of cancellation by FoodChain ID Technical Services Ltd, delegate fees will be reimbursed or credited. FoodChain ID Technical Services Ltd will not be liable for any incidental or consequential loss as a result.

If cancellation is due to events beyond FoodChain ID Technical Services Ltd’s control (poor weather conditions, strikes, transport cancellations or ill health), FoodChain ID Technical Services Ltd will make every effort to transfer the booking to an alternative course/date convenient to the delegate(s). Event booking fees and any incurred expenses are non‐refundable.

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