Client Service Representative

Job Category: Scientific
Job Location: Chantilly VA
Country: USA
Education Level: 2 Year Degree
Travel Percentage: None

Company Overview

For more than two decades, FoodChain ID has been at the forefront of the New Food industry, providing expertise worldwide to navigate the requirements of an ever-growing demand for higher levels of transparency, accountability, safety, and sustainability. Our technical and business services include serving clean labels, food safety, and sustainability claims through offerings of the non-GMO Project standard and verification, USDA Organic certification, BRC and SQF food safety certification, DNA and Contaminant testing and more. Today, more than 30,000 companies in over 100 countries rely on our industry-leading solutions. The FoodChain ID vision encompasses nothing less than assuring the safety, transparency, and integrity of the global food chain, one client and product at a time.


The Client Service Representative is responsible and accountable for receiving, processing, labeling, distributing samples and tracking them as required. Completing order forms, shipping samples to subcontract laboratories, sending sampling supplies and returning coolers at the request of the customers. As well as sending time sensitive reports to the customers.


  • Maintain organization of work while multi-tasking
  • Attention to detail (critical)
  • Must be able to follow directions
  • Receive samples (weigh samples if required)
  • Prioritize samples by turnaround times (TAT’s)
  • Process samples in LIMS
  • Label samples
  • Distribute samples to the laboratory
  • Complete order forms and ship samples to subcontract laboratories
  • Fulfill orders for sampling supplies and ship to the customers
  • Return coolers and shipping materials to customers as
  • Send time sensitive reports to customers
  • Email and/or call customers regarding sample discrepancies
  • Answer phones and transfer calls
  • Greet visitors, couriers, repair technicians and make sure sign in log is completed


  • Bachelor’s degree or equivalent
  • Laboratory experience preferred
  • Interpersonal/Communication Skills
  • Excellent verbal and written communication skills; clear, organized, detail-oriented
  • Offers and receives useful and constructive feedback
  • Able to establish and maintain effective work relationships in a team based environment
  • Personal Skills
  • Highly organized with exceptional attention to detail
  • Able to multi-task and work efficiently under deadlines
  • Dependable and punctual work schedule
  • Takes responsibility for all work activities and personal actions
  • Technology Literacy
  • Proficiency with operation of desktop computers
  • Microsoft products
  • LIMS experience preferred

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