Customer Service

Customer Service

The key to exemplary customer satisfaction is not only the delivery of highest quality test results but also an experienced, responsive and personal customer service team. The highly competent and dedicated FoodChain ID Testing customer service team is fully committed to deliver to you the very best service you can get.

Our outstanding customer service, consulting services, and technical advisory support is based on the following key elements:* 


  • Prompt attention to all customer requests
  • Supporting you in navigating the complex global GMO regulatory landscape
  • Sharing of practical knowledge, information and expertise
  • Customized testing programs adapting to the special circumstances, logistics and specific concerns of each customer
  • Clear explanation of test results
  • Broad assistance in process and systems development and strategic planning
  • Protecting customer products, brands and investments through reliable third-party testing, consulting services and technical support

Please do not hesitate to contact our customer service department for any of your questions. You can reach us at +49 (821) 74776-35 or send us an email to .

*FoodChain ID Testing does not give legal advice