Customer Service/Sample Shipment

High customer satisfaction is not only dependent on high-quality analysis results but also for the most part on experienced, fast and personal customer service. Our Customer Service Team is committed to providing you with the best possible service.

Our dedicated customer service, technical customer support and consulting services are based on the following principles:


  • Fast processing of all customer inquiries
  • Customer support regarding the complex and internationally different GMO regulations
  • Access to practical knowledge, information and expertise
  • Customer-specific analysis strategies which take into account the respective circumstances, special logistics and individual requirements of the customer.
  • Extensive discussion of test results
  • Comprehensive support in process and system development as well as strategic planning
  • Protecting customer products, brands and investments through independent analysis, consulting and technical assistance

If you have any questions, please contact our customer service. We look forward to your call at +49 (821) 74776-30 or by e- mail .

Sample Shipment

Please send your samples to the following address:

FoodChain ID Testing GmbH
Am Mittleren Moos 48
86167 Augsburg


Opening Hours:

Monday to Friday
8:00 to 16:00

Tel: +49 (821) 74776-30
Tel: +49 (821)74776-39