How Effective Root Cause Analysis Drives Continuous Improvement

A FoodChain ID Webinar

Tuesday, June 28th

9:00 AM CST | 10:00 AM EST | 3:00 PM BST


Root cause analysis can provide a means for continuous improvement in a food safety management system. In evaluating the cause of non-conformances, a root cause analysis looks deeper than immediate corrective action to examine underlying causes of an issue and prevent recurrence of the same problem.


The webinar panel includes a BRCGS speaker, who will review what BRCGS expects in root cause analysis and documentation. FoodChain ID will add the perspective of a certification body on using root cause analysis to foster a culture of continuous food safety improvement.

  • Understand the definition of root cause analysis and BRCGS’ expectations
  • Develop a problem-solving process to apply to non-conformances
  • Cite common methods for initiating and documenting root cause analysis
  • Identify examples of how root cause analysis drives food safety improvement

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Meet Our Presenters:

Jessica Burke

Delivery Partner Relationship Manager — BRCGS


Jessica began her career in an environmental and food testing laboratory. Following that, she held various roles in quality assurance and food safety in the food manufacturing industry, where she helped multiple companies strengthen their food safety systems and achieve GFSI certification. Jessica has held multiple roles within BRCGS, including Technical Specialist for the Gluten-Free Certification Program and Plant-Based Global Standard, and Senior Technical Manager for the Americas region.  In her current position as Delivery Partners Relationship Manager, her role is to support BRCGS Delivery Partners in delivering world class service, through collaboration, facilitation and technical education.

Don Milne

Director, Certification Operations — FoodChain ID

Don Milne has over thirty years of professional experience in the Testing, Inspection and Certification industry. Don has worked for multinational food corporations in product development, process development, quality assurance and production management. His experience covers the meat, frozen foods, vegetable processing, prepared foods, flavoring, and biochemical sectors. Don’s audit expertise includes GFSI and second-party auditing. His certifications include BRCGS lead auditor, FSSC 22000 lead auditor, HACCP and PCQI. A dual citizen of the United States and United Kingdom, Don resides in Houston, Texas.

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